Overview

Disclosing mistakes and offering apologies are ethical responsibilities supported by various professional and regulatory organizations, including The Joint Commission and the American Medical Association. Often, saying 'sorry' and disclosing information can help prevent or minimize potential litigation. Disclosing Medical Errors: A Guide to Effective Explanation and Apology will help clinicians craft an effective apology and give organizations everything they need to know about what to say and how to say it. You'll receive: examples of how to plan ahead and develop notes to use when an adverse outcome affects patients and their family; insight into providing the right information to patients and families, including an honest explanation of the unexpected occurrence, an acknowledgment of their suffering, and an assurance that the event will not happen again; and, practical strategies for having a conversation in plain English, including appropriate ways to express regret.

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9781599400211

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