Overview

The hotel industry has gone through important transformations, not only in terms of management and operation but also in terms of interaction with consumers. Technological development and adaptation to the digital era have been one of the greatest challenges for hotels. This book aims to fill the gap in the literature in this specific area of the tourism sector and contribute to a better understanding of trends and challenges in the hotel industry on a global scale.

Full Product Details

Author:   Jorge Marques ,  Rui Pedro Marques
Publisher:   Springer International Publishing AG
Imprint:   Springer International Publishing AG
ISBN:  

9783031316845

ISBN 10:   3031316843
Pages:   262
Publication Date:   06 June 2024
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
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Table of Contents

Preface.- Editorial Advisory Board and Reviewers.- Chapter 1 Trends in the Hospitality Industry: A Global Perspective.- Chapter 2 Innovative Technology Applications in Hotel Business.- Chapter 3 Does Virtual Hotel Shifting Realities or Just Daydreaming? A Wake-up Call.- Chapter 4 Selecting Robots to Take Over Tasks in Hospitality Settings: Joining Two Research Fields.- Chapter 5 Mapping Research Trends on Smart Tourism: A Bibliometric Analysis.- Chapter 6 Big Data in Hotel Companies: A Systematic Literature Review.- Chapter 7 Communication Factors to Increase Awareness and Sales in the Hotel Industry Versus Search Platforms.- Chapter 8 Social Media Research in the Hotel Industry: A Bibliometric Analysis.- Chapter 9 Digital Transformation in Hospitality: Identifying Customer Satisfaction Based on Online Guest's Ratings.- Chapter 10 Influence of social Networks on the Choice and Promotion of a Tourist Destination.- Chapter 11 Digital Transformation in the Hotel Industry: Shapingthe Challenges and Opportunities by the Case of Five-Star Hotels in Bulgaria.- Chapter 12 Changing the Rules of the Hotel Business – The Case of CitizenM’s Digital Business Model Disruption.- Chapter 13 Leading Digital Transformation in Tourism and Hospitality.

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Author Information

Jorge Marques is Assistant Professor at the University Portucalense (UPT, Porto, Portugal), and a researcher at the REMIT-Research in Economics, Management and Information Technologies and at CEGOT-Centre of Studies on Geography and Spatial Planning. He has a Bachelor's degree in Hotel Management and PhD in Tourism, Leisure and Culture. Rui Pedro Marques is Assistant Professor at the University of Aveiro (Portugal), and received the PhD degree in Computer Science in 2014 from the Universities of Minho, Aveiro and Porto (Portugal). In 2008 he concluded his Master’s degree, and in 2005 his graduation in Electronics and Telecommunications Engineering at the University of Aveiro.

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