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9781032104911

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Every aspect of government is rapidly evolving in a digital direction. Myriad opportunities for improved performance are extensive, but at the same time often overwhelming to those who lead and manage often antiquated service systems to the new standards of digital technology that citizens have come to expect. The second edition of Michael Milakovich's Digital Governance is very welcome as a necessary guide to the Information Communications Technologies (ICTs) applications that are empowering governments to fulfill their promises. Equally important, Milakovich offers powerful insights on avoiding the long-term negative effects that can accompany poor ICT implementation, resulting in declines in public trust. This volume is a necessary resource-indeed a best investment-- not only for CIOs, but for all levels of public management from chief executives to line managers. Marc Holzer, Suffolk University-Boston, USA With great clarity and convincing evidence, Milakovich portrays the central dilemmas of governance in the digital age: more citizen-centric, transparent, and participatory, and yet more vulnerable for security, misinformation, and inequality. His treatment of globalization as a crucial aspect of our networked world is a unique strength of this book, which is certain to provoke important debates about the transformation of governance. Karen Mossberger, Arizona State University, USA

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Michael E. Milakovich is Professor Emeritus of Political Science at the University of Miami, Coral Gables, Florida.

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