Overview

Explains how companies can productively use development effectiveness, an offshoot of total quality management, to ease problems regarding changing technologies in the information services organization by providing tools for change while still creating high-performance IS organizations. Contains proven implementation steps for planning and managing IT transitional processes along with the instruments relevant to measure the IS organization's current position, readiness for and ability to change.

Full Product Details

Author:   Ernst & Young LLP ,  Vaughan Merlyn (Ernst & Young Center for Information Technology & Strategy) ,  John Parkinson (Ernst & Young Center for Information Systems Planning & Delivery)
Publisher:   John Wiley & Sons Inc
Imprint:   John Wiley & Sons Inc
Dimensions:   Width: 16.00cm , Height: 3.50cm , Length: 23.50cm
Weight:   0.737kg
ISBN:  

9780471589549

ISBN 10:   0471589543
Pages:   416
Publication Date:   07 March 1994
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Out of stock  
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Table of Contents

THE CURRENT STATE OF IS DEVELOPMENT AND POINTERS FOR THE FUTURE. How We Got Here--Information Systems Development andAttempts to Improve Performance. Leading Practices--And Where They Still Fall Short. Characteristics of High-Performance IS Organizations. KEY ISSUES IN ORGANIZATIONAL TRANSITION. Total Quality and Process Orientation in Information SystemsDevelopment. Organizational Design for Systems Delivery Effectiveness. Why the Management of Change Matters. Commitment and Justification. A FRAMEWORK FOR TRANSITION. Getting Ready. Planning for and Managing Transition. Transition Through Action: The Pathfinder Process. Living with the Future: Internalizing ContinuousImprovement. References and Bibliography. Index.

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Author Information

Ernst & Young LLP (www.ey.com) provides assurance and advisory business services, tax services, and consulting for domestic and global clients. The firm has 30,000 employees in 87 U.S. cities. The practice is founder and producer of the Entrepreneur of the Year awards program, sponsored nationally by CNN and CNNfn, USA Today, the Nasdaq-Amex Market Group, and the Kauffman Center for Entrepreneurial Leadership at the Ewing Marion Kauffman Foundation. Ernst & Young's Entrepreneurial Services practice is dedicated to accelerating the success of the world's best entrepreneurs.

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