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Full Product Details

Author:   Ross Dawson
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Edition:   2nd edition
Dimensions:   Width: 15.20cm , Height: 2.40cm , Length: 22.90cm
Weight:   0.703kg
ISBN:  

9781138173910

ISBN 10:   1138173916
Pages:   416
Publication Date:   21 January 2016
Audience:   Professional and scholarly ,  College/higher education ,  Professional & Vocational ,  Tertiary & Higher Education
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Part 1: Client Leadership 1 Leading Your Clients: Developing Knowledge-Based Relationships 2 The Future of Professional Services: Differentiation in Rapidly Changing Industries Part 2: Adding Value with Knowledge 3 Adding Value to Information: From Information to Knowledge 4 Adding Value to Client Decision-Making: Better Strategic, Line, and Portfolio Decisions 5 Adding Value to Client Capabilities: Enhancing Processes and Skills Part 3: Implementation 6 Enhancing Client Relationship Capabilities: Implementing Key Client Programs 7 Platforms to Channels: Implementing Communication Portfolios 8 Firm-Wide Relationship Management: Structuring Client Contact 9 Leading Relationship Teams: Creating Consistent Communication 10 Co-Creating Value: Building Partnerships and Developing Knowledge 11 Value-Based Pricing: Implementing New Revenue Models 12 Taking Action: Leading Your Clients in the Knowledge Economy Appendix: The Nature of Mental Models: How People Acquire Knowledge

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Ross Dawson

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