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OverviewFull Product DetailsAuthor: Brian Hunt , Toni IvergardPublisher: Taylor & Francis Ltd Imprint: CRC Press Weight: 0.358kg ISBN: 9780367783747ISBN 10: 0367783746 Pages: 194 Publication Date: 31 March 2021 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsIntroduction. People, Service and Ergonomics. The Moment of Truth: Service Systems and Service Delivery. The Ergonomics of Workroom Planning. Working Positions: Design and Layout of Equipment. Ergonomics and the Physical Environment. People and Usability. Service Automation and Usability. Service in Public Management. Service in Transportation. Service in Other Types of Applications. Usability and the Learning Organization. The Future Bibliography. Index.ReviewsAuthor InformationDr. Toni K. B. Ivergard has a post doctorate in Science of Work from the Royal Institute of Technology, Sweden, a PhD in Human Sciences and a Master in Ergonomics and Cybernetics from Loughborough University, UK. He was a regional director of the Swedish National Research Institute of Working Life and he has published numerous books and over 220 papers and articles. Currently he is Director of a Master of Management in Innovation and Entrepreneurship at Rangsit University in Bangkok. He is also the Managing Director of the Ivergard Management Consultancy (IMC) Ltd in Stockholm. IMC specializes in top leadership development. Over several decades he has been in management positions in both the public and private sectors. He was R&D Director of the Scandinavian Airline University, Managing Director of the consultancy and research company ERGOLAB and the Head of the Environmental Laboratory of the Cooperative Union and Wholesale Society). Recently he has focused on 'Learning at Work', macro aspects of HR and Technology and the role of corporations in the society. Together with Brian Hunt he is co-author of the Handbook of Control Room Design and Ergonomics: A Perspective for the Future (published by CRC Press in 2008). Dr. Brian Hunt is a full-time member of faculty and Assistant Professor at the College of Management Mahidol University, Bangkok, Thailand where he held the post of Director of Research from 2000-2004. Brian is a graduate of the universities of East Anglia (UEA), Reading, and Bath, all in the UK. He has conducted business research projects at City University Business School and at Imperial College, London. Brian holds a PhD from the University of Technology Sydney (UTS). Brian has published widely in the areas of business and management, specifically in corporate strategy, learning in organizations, pubic management, and ergonomic approaches to management and organizational design. His most recent book (co-authored with Toni Ivergard) is the Handbook of Control Room Design and Ergonomics: A Perspective for the Future (published by CRC Press in 2008). Tab Content 6Author Website:Countries AvailableAll regions |
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