Overview

Many organisations in public service are under pressure to improve their performance and achieve set goals and objectives. Through case studies in Barbados, Samoa and Tonga this book shows how to measure performance in the delivery of service to the public. It shows how to conduct a needs assessment in the ministries, how to design an appropriate appraisal system, how to train the people who will be using it, and how to integrate it into the public service machinery.

Full Product Details

Author:   Sam Agere ,  Noella Jorm
Publisher:   Commonwealth Secretariat
Imprint:   Commonwealth Secretariat
ISBN:  

9780850926309

ISBN 10:   0850926300
Pages:   170
Publication Date:   01 January 2000
Audience:   General/trade ,  Professional and scholarly ,  General ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Introduction Socio-Economic and Organisational Environment The effects of globalisation Global governance and the role of the state Productivity improvements Performance measurement as a deterrent to corruption The challenge to managers The Disintegration of the Pre-Independence Appraisal System The Pressures for Change Performance Management: Ends or Means Underlying assumptions to the design of the instrument Effective and meaningful performance measurement Needs Assessment Analysing the environment Evaluating the status of the current performance system Constraints and prescribed requirements for a new system Designing the System Understanding performance management Considering performance development and system types Path to performance management Putting it all together- a flexible, best practice performance management model Developing performance management system objectives Selecting components for the new system Implementing the System Defining ownership and resources Developing an implementation plan What to include in the project plan Communication is important Performance Management Training The key role of training in successful implementation Performance management sensitisation training Training of trainers and implementation staff Training of managers/supervisors and employees Integration of performance management training into the ongoing training curriculum Institutionalisation of the Performance Management System Maintenance and monitoring Evaluation Monitoring outcomes Case Studies Barbados Samoa Tonga

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