Overview

As technology becomes deeply integrated into every aspect of our lives, we've begun to expect more emotionally intelligent interactions. But smartphones don't know if we're having a bad day, and cars couldn't care less about compassion. Technology is developing more IQ, but it still lacks EQ. In this book, Pamela Pavliscak-design researcher and advisor to Fortune 500 companies-explores new research about emotion, new technology that engages emotion, and new emotional design practices. Drawing on her own research and the latest thinking in psychology, neuroscience, and behavioral economics, Pamela shows you how design can help promote emotional well-being. You'll learn: How design has transformed emotion and how tech is transforming it again New principles for merging emotional intelligence and design thinking How to use a relationship model for framing product interactions and personality Methods for blending well-being interventions with design patterns How emotional resonance can guide designers toward ethical futures Implications of emotionally intelligent technology as it scales from micro- to mega-emotional spheres

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9781491953143

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Pamela Pavliscak is founder of Change Sciences, a design research company. She has worked with Adecco, Ally, Audible, Corcoran, Digitas, eMusic, IEEE, NBC Universal, The New York Public Library, McGarry Bowen, Prudential, Sanofi-Aventis, Sealy, VEVO, and many other smart companies. She has taught at Parsons School of Design and is an advisor to the Pratt Institute School of Information and Library Science. Her work is part ethnography, part data science, part behavioral psychology and she has spoken at SXSW and Collision.

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