Overview

From Facebook Messenger to Kik, and from Slack bots to Google Assistant, Amazon Alexa, and email bots, the new conversational apps are revolutionizing the way we interact with software. This practical guide shows you how to design and build great conversational experiences and delightful bots that help people be more productive, whether it's for a new consumer service or an enterprise efficiency product.Ideal for designers, product managers, and entrepreneurs, this book explores what works and what doesn't in real-world bot examples, and provides practical design patterns for your bot-building toolbox. You'll learn how to use an effective onboarding process, outline different flows, define a bot personality, and choose the right balance of rich control and text.Explore different bot use-cases and design best practicesUnderstand bot anatomy-such as brand and personality, conversations, advanced UI controls-and their associated design patternsLearn steps for building a Facebook Messenger consumer bot and a Slack business botExplore the lessons learned and shared experiences of designers and entrepreneurs who have built botsDesign and prototype your first bot, and experiment with user feedback

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9781491974827

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Amir Shevat is the head of developer relations in Slack, working with bot developers and designers. Previously Amir managed Google Startup outreach program, helping developers around the world design and build better products. Amir has also created a product design course in Udacity, teaching product managers, designers & developers how to build products users love. Amir is the co-lead of the botness community where bot platform leads and bot developers share best practices.

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