Design Issues for Service Delivery Platforms: Incorporate User Experience: A Grounded Theory Study of Individual User Needs
Author:   Martin Bergaus
Publisher:   Springer Fachmedien Wiesbaden
Edition:   2015 ed.
ISBN:  

9783658105402


Pages:   453
Publication Date:   08 July 2015
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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Design Issues for Service Delivery Platforms: Incorporate User Experience: A Grounded Theory Study of Individual User Needs


Overview

Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.

Full Product Details

Author:   Martin Bergaus
Publisher:   Springer Fachmedien Wiesbaden
Imprint:   Springer Vieweg
Edition:   2015 ed.
Dimensions:   Width: 14.80cm , Height: 2.80cm , Length: 21.00cm
Weight:   6.341kg
ISBN:  

9783658105402


ISBN 10:   3658105402
Pages:   453
Publication Date:   08 July 2015
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Introduction.- Literature Review: ICT, SDPs and System Design for User Needs.- Research Methodology.- Presentation of Findings.-Model Development and Discussion of the Results.- Conclusions.-References.- Appendix A – Theoretical Background.- Appendix B – Participants Correspondence.- Appendix C – Empirical and Literature-Based Data.- Appendix D – DVD with Data Sources and Raw Data.

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Author Information

Martin Bergaus, Ph.D., teaches as an associate lecturer at the University of Applied Science and Technical University in Vienna. His current research interests focuses on a qualitative research using Grounded Theory in the field of Information Systems. He has professional experiences within the ICT and company start up.

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