Overview

This revised reference manual provides students with up-to-date procedures and methods for organizing and managing the administrative responsibilities of today's computerized medical office. It can serve as a supplement for any medical office procedures course as well as a reference for those already employed in a medical office. Chapters are broken down into primary office tasks performed by a medical assistant, including coverage of communications, managing information, scheduling, third party billing, grammar, style, and terminology. Within each chapter, topics are numbered and divided into easy-to-follow subtopics. This manual includes coverage of medical ethics and law, the changing health care environment, and finding medical employment.

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9780827381698

Table of Contents

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Preface. The Medical Setting. The Medical Office. Finding Medical Employment. Medical Ethics and Medical Law. Communications. Patient Relations. Telephone Skills. Working in a Team. Managing Information. Medical Forms and Medical Reports. Medical Correspondence. Word Processing in the Medical Office. Medical Office Files. Accessing Online Medical Information. Scheduling. Scheduling Appointments. Travel and Presentations. Third Party Billing. Health Insurance Claims. Pegboard and Computerized Accounting Procedures. Medical Billing and Collections. Grammar, Style and Terminology. Parts of Speech. Compounds. Punctuation. Capitalization. Spelling and Word Division. Medical Terminology/Abbreviations. Medical References. Appendices.

Author Information

Kathy Sigler is an Instructor at Miami-Dade Community College

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