Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries
Author:   Peter Hernon ,  John R. Whitman
Publisher:   American Library Association
ISBN:  

9780838907894


Pages:   160
Publication Date:   06 October 2000
Format:   Paperback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Our Price $118.80 Quantity:  
Add to Cart

Share |

Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries


Add your own review!

Overview

Full Product Details

Author:   Peter Hernon ,  John R. Whitman
Publisher:   American Library Association
Imprint:   ALA Editions
Dimensions:   Width: 21.60cm , Height: 1.20cm , Length: 27.90cm
Weight:   0.472kg
ISBN:  

9780838907894


ISBN 10:   083890789
Pages:   160
Publication Date:   06 October 2000
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Postgraduate, Research & Scholarly
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

Reviews

.. .well-organized, and could easily be used as a textbook for library students... [T]his book is a useful and targeted approach to measuring service quality and improving customer satisfaction for public and academic libraries, and I recommend it for students and librarians involved in this area. What makes this book especially valuable is the way the authors provide a context and historical perspective to support and illustrate the recommendations made. This is an excellent resource for both beginning and seasoned library directors, with a good combination of basic library administrative information, and challenging suggestions for encouraging library service growth and development. Anyone planning a user study or survey would be well advised to consult Hernon and Whitman before they send out the next survey! .. .full of real-world examples and practical suggestions.


.. .full of real-world examples and practical suggestions.


Author Information

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions
Latest Reading Guide

MRG2025CC

 

Shopping Cart
Your cart is empty
 Shopping cart
Mailing List

 

Sign up now