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9780814432808

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If you are serious about elevating the level of service in your organization, this is your book...Read it and begin your journey from ordinary to extraordinary. -- 9InchMarketing

If you want to delight your customers, then the new book Delight Your Customers is a must-read for you and your employees. --Eric Jacobson On Management And Leadership Customer Service Newsletter Best Customer Service Books of 2013 This is a book that every customer service professional should read and every manager should model. --Portland Book Review The age of service enlightenment has arrived with Steve Curtin's Delight Your Customers. --Ken Shelton, Sales and Service Excellence .. .must-read for small or mega-businesses who want to offer such amazing service to their customers or clients that they will be more than delighted to come back again... --BookPleasures.com .. .great new book called Delight Your Customers.The author talks about great customer service, how important it is, and how to deliver it. You really should pick it up. --PCB007 .. . written from a fresh point of view..packed with a lot of details and comparisons to help you understand what is ordinary and what is extraordinary. --CXJourney If you are serious about elevating the level of service in your organization, this is your book...Read it and begin your journey from ordinary to extraordinary. --9InchMarketing

. ..great new book called Delight Your Customers.The author talks about great customer service, how important it is, and how to deliver it. You really should pick it up. -- PCB007

Author Information

Steve Curtin spent 20 years with Marriott International. He now runs his own customer service consulting firm, Steve Curtin, Customer Enthusiast!

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