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9781138748460

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This is a very insightful book on an important topic. The topics are well introduced in an easy-to-understand language, with adequate depth to both novices and experts in the field. I really like the Key Insights provided at the end of the chapters, as those are useful for easy reference. The text boxes inserted in the main text also provide good aids to navigating the book. The extensive reference lists at the end of the chapters provide good support for the contents of the chapters, and are very useful for researchers as a guide for further reading. Other books focus on decision making methods without providing insight and understanding of how decisions are actually made. This book does the opposite. - Floris Goerlandt, Aalto University, Finland

This is a very insightful book on an important topic. The topics are well introduced in an easy-to-understand language, with adequate depth to both novices and experts in the field. I really like the Key Insights provided at the end of the chapters, as those are useful for easy reference. The text boxes inserted in the main text also provide good aids to navigating the book. The extensive reference lists at the end of the chapters provide good support for the contents of the chapters, and are very useful for researchers as a guide for further reading. Other books focus on decision making methods without providing insight and understanding of how decisions are actually made. This book does the opposite. - Floris Goerlandt, Aalto University, Finland I consider this book as a valuable extension of the scientific and practical implementation of Standard Operational Proceedings (SOP), Bridges Resource Management, (BRM) and Human Factors issues, as it is focusing the human action, and the understanding of decision-making in a complex and stressful situation. -Thore Hagman, International Director Swedish Sea Rescue Society, Sweden

Author Information

Dr. Norbert Steigenberger is an Assistant Professor at Jönköping International Business School (Sweden). Previously, he held researcher and guest researcher positions at the University of Cologne (Germany) and Aalto University Helsinki (Finland). He studied Business Economics at the Technical University Freiberg (Germany) and the Universitetet i Tromsø (Norway) and received his doctorate from Chemnitz Technical University in 2011. His research primarily concerns different topics in management and organization, such as decision-making in organizations, mergers & acquisitions and novel forms of digital business. Thomas Lübcke is Head of Research and Development at the German Maritime Search and Rescue Service (DGzRS). He studied Sociology and Education at the University of Rostock (M.A.). His current research addresses organizational issues in complex maritime search and rescue operations, transdisciplinary research on human factors in safety critical domains as well as in the simulation and training of inter-organizational working contexts. As an active member, he is also involved in the platform ""People in Complex Work Environments"". Dr. Heather M. Fiala is a professional staff member of the Center for Controlling & Management at the Institute of Management Accounting and Control of the WHU – Otto Beisheim School of Management in Vallendar, Germany. She studied Psychology at Beloit College in Beloit, Wisconsin, USA (B.A.) and the University of Erfurt (M.Sc.). She completed her PhD in Psychology in 2013 at the University of Erfurt. From 2012 to 2015, she worked as a researcher at the Seminar for Business Administration, Corporate Development, and Organization at the University of Cologne, investigating decision-making in complex task environments. Alina Riebschläger studied Business Administration at the University of Cologne. From 2013 to 2015, she was a graduate assistant at the Seminar for Business Administration, Corporate Development, and Organization at the University of Cologne supporting a research project concerning decision-making in complex task environments.

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