Dealing with Difficult People in the Library
Author:   Mark Willis
Publisher:   American Library Association
ISBN:  

9780838907603


Pages:   180
Publication Date:   30 June 1999
Format:   Paperback
Availability:   In Print   Availability explained
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Our Price $92.40 Quantity:  
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Dealing with Difficult People in the Library


Overview

Full Product Details

Author:   Mark Willis
Publisher:   American Library Association
Imprint:   ALA Editions
Dimensions:   Width: 15.40cm , Height: 1.20cm , Length: 23.00cm
Weight:   0.268kg
ISBN:  

9780838907603


ISBN 10:   0838907601
Pages:   180
Publication Date:   30 June 1999
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   In Print   Availability explained
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

Controlling The Situation Through Communication and Listening Techniques; Developing and Enforcing Patron Behaviour Policies; Identifying Security Problems.

Reviews

This book is an excellent resource to prepare staff for difficult situations...filled with practical, down-to-earth recommendations. Staff and administration both will find this excellent book very useful. Highly recommended for all public libraries. It does exactly what it says on the label--gives advice on dealing with difficult library users.


It does exactly what it says on the label--gives advice on dealing with difficult library users.


Author Information

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Latest Reading Guide

NOV RG 20252

 

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