Overview
Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes ""To Resolve a Conflict, First Decide: Is It Hot or Cold?"" by Mark Gerzon; ""Taking the Stress Out of Stressful Conversations,"" by Holly Weeks; ""The Secret to Dealing with Difficult People: It's About You,"" by Tony Schwartz; ""How to Deal with a Mean Colleague,"" by Amy Gallo; ""How To Deal with a Passive-Aggressive Colleague,"" by Amy Gallo; ""How to Work with Someone Who's Always Stressed Out,"" by Rebecca Knight; ""How to Manage Someone Who Thinks Everything Is Urgent,"" by Liz Kislik; and ""Do You Hate Your Boss?"" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Full Product Details
Author: Harvard Business Review ,
Tony Schwartz ,
Mark Gerzon ,
Holly Weeks
Publisher: Harvard Business Review Press
Imprint: Harvard Business Review Press
ISBN: 9781633696105
ISBN 10: 1633696103
Pages: 160
Publication Date: 08 May 2018
Audience:
General/trade
,
General
Format: Hardback
Publisher's Status: Active
Availability: Temporarily unavailable
The supplier advises that this item is temporarily unavailable. It will be ordered for you and placed on backorder. Once it does come back in stock, we will ship it out to you.
Author Information
Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact. Author social media/website info: hbr.org; @HarvardBiz; linkedin.com/company/harvard-business-review; facebook.com/harvardbusinessreview; youtube.com/user/harvardbusinessreview
