Overview

This book is devoted to the customization design of product/service system (PSS), making use of a systematic design process and a number of methods, especially Industrial Customer Activity Cycle Analysis, Service Quality Function Deployment, Service Function and Attribute Analysis, Modified Service Blueprint, Multi-Objective Optimization and Multi-Criteria Recommendation Method. The book is especially valuable in manipulating the problems of PSS requirements analysis, design conflict, design reuse and proactively response to customer. The methods in the book facilitate modular design of customized solutions and enhance PSS design efficiency. Presenting case studies, this book helps researchers and practitioners to understand the customization process and methods in the early development of PSS.

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9789811345210

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Author Information

Wenyan Song has been associate professor at School of Economics and Management, Beihang University (Beijing University of Aeronautics and Astronautics), China since 2017. His main research interest is Development of Product/Service Systems (PSS). He has published on Renewable & Sustainable Energy Reviews, Journal of Cleaner Production, International Journal of Production Research, Journal of Manufacturing Systems, and Journal of Engineering Design, among others. He previously worked on several research projects on development of Product-Service Systems. He earned his PhD in Industrial Engineering at Shanghai Jiao Tong University (SJTU), and worked as a postdoctoral researcher at Technische Universitaet München (TUM), Germany.

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