Overview

Customer Service Training for Healthcare Professionals is an introduction to healthcare for Spanish speaking students, interns, and employees that take care of Spanish speaking patients in a hospital, clinic, medical center, and long term care facility. In the United States there are an increasing number of Spanish-speaking patients that are entering the healthcare system every year. There are also an increasing number of Hispanics primarily Spanish speaking health professionals that are entering the healthcare workforce. Therefore, it is crucial that healthcare professionals learn medical Spanish. Customer Service Training for Healthcare Professionals for Spanish speaking healthcare workers prepares them to work in hospitals, medical offices, and clinics. Students will learn how to improve customer service skills, how to demonstrate professional workplace behaviors and achieve patient satisfaction. The book is unique and includes; group activities, self-assessments, and customer service questionnaires to reinforce the customer service principles and techniques. The healthcare techniques and strategies help professionals create positive patient experiences and customer satisfaction. Healthcare professionals learn to effectively communicate, greet patients, schedule appointments, and work in healthcare teams. Healthcare professional develop identification systems to avoid medical errors and HIPPA violations and fines. The CARE acronym is the characteristics and qualities of healthcare professionals. The CARE skills helps employees determine and meet patients' needs and concerns. People who work with or take care of patients identify and understand personality types and kinds of customer behaviors to solve problems and handle complaints quickly. Healthcare professionals develop relationship building skills to improve patient interaction and provide patient centered care. Good customer service is linked to patient satisfaction, patient referrals, promotions and pay increases.

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