Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Author:   Renee Evenson
Publisher:   Amacom Books
ISBN:  

9786611127046


Publication Date:   02 September 2005
Format:   Electronic book text
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results


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Overview

Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in Customer Service Training 101. This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role. Addresses important customer service areas including: making a good first impression, projecting a positive attitude, developing trust, establishing rapport, and making customers feel valued, confidently handling difficult customers and situations, interacting effectively face-to-face, and via telephone and e-mail.

Full Product Details

Author:   Renee Evenson
Publisher:   Amacom Books
Imprint:   Amacom Books
ISBN:  

9786611127046


ISBN 10:   6611127046
Publication Date:   02 September 2005
Audience:   General/trade ,  General
Format:   Electronic book text
Publisher's Status:   Active
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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