Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Author:   Renee Evenson
Publisher:   Amacom Books
ISBN:  

9781281127044


Pages:   207
Publication Date:   01 January 2005
Format:   Electronic book text
Availability:   Available To Order   Availability explained
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results


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Overview

Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in Customer Service Training 101. This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role. Addresses important customer service areas including: making a good first impression, projecting a positive attitude, developing trust, establishing rapport, and making customers feel valued, confidently handling difficult customers and situations, interacting effectively face-to-face, and via telephone and e-mail.

Full Product Details

Author:   Renee Evenson
Publisher:   Amacom Books
Imprint:   Amacom Books
ISBN:  

9781281127044


ISBN 10:   1281127043
Pages:   207
Publication Date:   01 January 2005
Audience:   General/trade ,  General
Format:   Electronic book text
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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