Overview

"The preamble to the US Constitution begins, ""we, the people..."" I believe we, the people, are who make the difference. I am not trying to impress you, but impress upon you, the impact you and your people have not only on the customer, internal and external, current or potential, but the bottom line as well. The interaction anyone has at any level with your employees, including you, gives any customer an opportunity to make a judgment about you, your company, all companies like yours. And in today's world, customers are a click away to your competition. Don't let that happen!"

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9780977236060

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"Rosanne D'Ausilio, Ph.D., an industrial psychologist, consultant, master trainer, best selling author, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management. Over the last nearly 25 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings as well as executive/leadership coaching. Known as 'the practical champion of the human, ' she authors 9 best sellers ""Wake Up Your Call Center: Humanize Your Interaction Hub,"" 4th ed, ""Customer Service and the Human Experience,"" ""Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes 32-card deck of cards)-motivational and inspirational readings, How to Kick Your Customer Service Up A Notch: 101 Insider Tips, Volume I and II, The Expert's Guide to Customer Service, Volume I and II, at www.championforthehuman.com as well as her popular, complimentary 'tips' newsletter on How To Kick Your Customer Service Up A Notch! at http: //www.HumanTechTips.com"

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