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OverviewThis customer service training covers key skills and techniques needed for providing exceptional customer service, including effective communication, problem-solving, de-escalation, and technology use. Participants will learn through interactive activities and role-play scenarios to develop a customer service mindset and skillset that can improve customer satisfaction and retention. Full Product DetailsAuthor: Jake Franklin , Mark LowePublisher: Independently Published Imprint: Independently Published Dimensions: Width: 21.60cm , Height: 0.30cm , Length: 27.90cm Weight: 0.150kg ISBN: 9798387012310Pages: 54 Publication Date: 14 March 2023 Audience: General/trade , General Format: Paperback Publisher's Status: Active Availability: In Print ![]() This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |