Overview

This is the complete program manual for the Customer Service Certificate in Pharmacy Practice issued by the Clinical Service Consortium for the American Pharmacists League. Show your colleagues, clients, and employers that you excel in customer service and are keenly sensitive to the cultural values of others.Communication skills, cultural sensitivity, customer service, and the ability to speak publicly are vital to today's clinicians and healthcare leaders. This book guides you on self-directed reflective learning experiences designed to achieve personal and career growth. Your patients and clients demand empathy and respect. Employers need to know you are capable of communicating clearly. Learning how to communicate is an open-ended process that matures with time and practice. Becoming an excellent communicator requires feedback from others as well as continual self-reflection. This book, along with the optional certificate exam, offers you the feedback and opportunity for self-reflection that you need to be ready to serve your patients today and into the future. In this book, you will find various activities, questions, and simulations to help you develop proficiency. This guide will prompt you to interact with others and practice your communication skills. Written entries allow for personal reflection. Note: This program is not sanctioned by the U.S. Department of Education and does not constitute a diploma nor a State sanctioned certification of educational attainment. Please visit the organizational website for additional information.

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