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OverviewCustomer service is concerned with the facilitation of service to customers. Support can be extended to customers at various stages like before, after or during a purchase. It plays a determining role in the way an organization generates revenue. It is therefore vital that customer service be integrated in the approach to systematic improvement. Tech support encompasses the services that are provided to consumers of technological products or services. It usually includes help regarding problems with a product or a support service. Technical support can be extended over e-mail, phone, live support software or website. This book explores all the important aspects of customer service and tech support in the present day scenario. It unfolds the different career trajectories of these profiles and their various responsibilities. This book is a complete source of knowledge on the present status of these important fields. Full Product DetailsAuthor: Regina MarshPublisher: Larsen and Keller Education Imprint: Larsen and Keller Education Dimensions: Width: 20.30cm , Height: 1.40cm , Length: 27.60cm Weight: 0.739kg ISBN: 9798888360941Pages: 214 Publication Date: 26 September 2023 Audience: General/trade , General Format: Hardback Publisher's Status: Active Availability: In stock  We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |
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