Customer Service: A How-to-Do-it Manual for Librarians
Author:   Suzanne Walters
Publisher:   Neal-Schuman Publishers Inc
Volume:   No. 41
ISBN:  

9781555701376


Pages:   150
Publication Date:   31 December 1992
Format:   Paperback
Availability:   Awaiting stock   Availability explained


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Customer Service: A How-to-Do-it Manual for Librarians


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Overview

This acclaimed manual will help to build a customer service orientation in any library by working through the issues and outlining the necessary steps. Walters targets all the essential issues, including identifying the barriers to good customer service, characteristics of good customer service, training, incentives, and how to go about changing the culture.

Full Product Details

Author:   Suzanne Walters
Publisher:   Neal-Schuman Publishers Inc
Imprint:   Neal-Schuman Publishers Inc
Volume:   No. 41
Dimensions:   Width: 21.60cm , Height: 0.80cm , Length: 27.90cm
Weight:   0.358kg
ISBN:  

9781555701376


ISBN 10:   155570137
Pages:   150
Publication Date:   31 December 1992
Audience:   College/higher education ,  Professional and scholarly ,  Postgraduate, Research & Scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   Awaiting stock   Availability explained

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