Customer Experience Culture in Government: Principles, Practices, and Measures
Author:   Daryl L Covey
Publisher:   Createspace Independent Publishing Platform
ISBN:  

9781546669968


Pages:   80
Publication Date:   28 August 2018
Format:   Paperback
Availability:   Available To Order   Availability explained
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Customer Experience Culture in Government: Principles, Practices, and Measures


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Overview

Today the customer experience paradigm is receiving massive attention as the new panacea for public sector service delivery. But like all other service models born in the private sector it will require the right supporting culture to be fully successful. In this book we fully define and describe that culture based upon thirty years of searching it out across government in thousands of personal interactions, networking sessions, and award nominations. These results of our quest are dedicated to the special people who strive daily at the front lines of government to deliver the most responsive customer experience possible.

Full Product Details

Author:   Daryl L Covey
Publisher:   Createspace Independent Publishing Platform
Imprint:   Createspace Independent Publishing Platform
Dimensions:   Width: 15.20cm , Height: 0.40cm , Length: 22.90cm
Weight:   0.121kg
ISBN:  

9781546669968


ISBN 10:   1546669965
Pages:   80
Publication Date:   28 August 2018
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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