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OverviewFull Product DetailsAuthor: Roy a BarnesPublisher: Createspace Independent Publishing Platform Imprint: Createspace Independent Publishing Platform Dimensions: Width: 12.70cm , Height: 2.20cm , Length: 20.30cm Weight: 0.422kg ISBN: 9781508651154ISBN 10: 1508651159 Pages: 388 Publication Date: 07 June 2016 Audience: General/trade , General Format: Paperback Publisher's Status: Active Availability: Temporarily unavailable ![]() The supplier advises that this item is temporarily unavailable. It will be ordered for you and placed on backorder. Once it does come back in stock, we will ship it out to you. Table of ContentsReviewsAuthor InformationRoy Barnes is one of the leading authorities on building, designing and measuring Customer Experience. Close to twenty-five years at Marriott International running hotels, including as a member of Marriott's #1 ranked hotel for Customer Engagement for two years in a row, Roy has held nearly every job you can hold in the hospitality business. In the last 10 years, Roy has been on the road with dozens of Fortune 500 companies putting a simple, practical and results-proven process of building Customer Experience in place. Tab Content 6Author Website:Countries AvailableAll regions |