Customer Centricity Strategy: The Roadmap for Exceptional Service and Unforgettable Experiences
Author:   Dr Mary Ritz
Publisher:   Palmetto Publishing
ISBN:  

9798318803543


Pages:   370
Publication Date:   16 December 2025
Format:   Paperback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Customer Centricity Strategy: The Roadmap for Exceptional Service and Unforgettable Experiences


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Full Product Details

Author:   Dr Mary Ritz
Publisher:   Palmetto Publishing
Imprint:   Palmetto Publishing
Dimensions:   Width: 15.20cm , Height: 2.60cm , Length: 22.90cm
Weight:   0.662kg
ISBN:  

9798318803543


Pages:   370
Publication Date:   16 December 2025
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Dr. Mary Ritz is a dynamic leader dedicated to empowering individuals and organizations to reach their fullest potential. As Founder and President of Almenta International, she has guided thousands across continents in customer centricity, leadership development, team performance, and strategic planning. Dr. Ritz holds an undergraduate degree in Marketing, an MBA in International Business, and a PhD in Business focusing on Customer Centricity. She is a Maxwell Certified Teacher, Speaker, and Coach. Author of Customer Centricity: A Sense Making Framework for Developing Economies and Customer Centricity Strategy, Dr. Ritz inspires clients to maximize their potential and transform organizational cultures for sustainable success.

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