Overview

Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in the world of customer centricity, there are good customers...and then there is pretty much everybody else. Upending some of our most fundamental beliefs, renowned behavioral data expert Peter Fader, Co-Director of The Wharton Customer Analytics Initiative, helps businesses radically rethink how they relate to customers. He provides insights to help you revamp your performance metrics, product development, customer relationship management and organization in order to make sure you focus directly on the needs of your most valuable customers and increase profits for the long term. Gildan Media is proud to bring you another Wharton Digital Press Audiobook. These notable audiobooks contain the essential tools that can be applied to every facet of your career.

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Peter Fader is the Frances and Pei-Yuan Chia Professor of Marketing at the Wharton School of the University of Pennsylvania. He is also the co-director of the Wharton Customer Analytics Initiative, an academic research center focused on fostering productive collaborations between data-driven firms and top academic researchers around the world. He has been quoted and featured in the New York Times, the Wall Street Journal, the Economist, the Washington Post, and on NPR, among other media. Patrick Lawlor is an award-winning audiobook narrator based in Milwaukee, WI. Lawlor has been an Audie Award finalist multiple times, and has received several AudioFile Earphones Awards. He has won a Publishers Weekly Listen-Up Award, a number of Library Journal and Kirkus starred audio reviews, and numerous Editors' Picks, Top 10, and Year's Best lists. He has recorded over three hundred audiobooks in almost every genre. In his spare time, Lawlor is a marathon runner.

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