Overview

The Future Is Not Predicted. It's Co-Created. In an era of unprecedented volatility, the old rules of business have become obsolete. Success is no longer measured by profit alone, but by the value we create for individuals, businesses, and society as a whole. Customer Centricity 3.0 offers a powerful blueprint for shaping this future. Tatsuya Kaji moves beyond traditional strategy to introduce an evolved, data-driven philosophy rooted in Japan's deepest strengths. It is a guide for building organizations that are not only profitable but profoundly relevant. Discover how to: ・Unite your entire organization around a shared purpose that puts the customer at the absolute center. ・Transform local communities into dynamic ecosystems of value by treating society as your most important customer. ・Backcast from decades ahead to make bold, strategic decisions that create lasting impact. This book is for the visionaries ready to build a more prosperous and sustainable future for their companies, their communities. Author Bio: With a career rooted in one of Japan's foremost consulting firms, ABeam Consulting, TATSUYA KAJI holds a unique perspective on the challenges and hidden strengths of Japanese management. He combines deep expertise in customer experience (CX) and digital transformation with a passion for evolving Japan's traditional business philosophies for the 21st century. He is the architect of the Social CX framework presented in this book.

Full Product Details

9798298020152

Table of Contents

Reviews

Author Information

Tab Content 6

Countries Available