Customer Acceptance of Water Main Structural Reliability
Author:   Nimmi Damodaran ,  Joanna Pratt ,  John Cromwell ,  Jeffrey Lazo
Publisher:   American Water Works Association
ISBN:  

9781583213926


Pages:   263
Publication Date:   31 August 2005
Format:   Paperback
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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Customer Acceptance of Water Main Structural Reliability


Overview

This book reports on an evaluation approach for utilities to use to assess customer perceptions, attitudes, and expectations for water system reliability; their tolerance to service disruptions and construction impacts; and their willingness to pay for expected levels of service. Strategies discussed include methods for assessing customers? perceptions and expectations, costs of infrastructure strategies, how to incorporate external costs, and a plan to communicate with customers.

Full Product Details

Author:   Nimmi Damodaran ,  Joanna Pratt ,  John Cromwell ,  Jeffrey Lazo
Publisher:   American Water Works Association
Imprint:   American Water Works Association
Dimensions:   Width: 21.40cm , Height: 1.60cm , Length: 27.50cm
Weight:   0.386kg
ISBN:  

9781583213926


ISBN 10:   1583213929
Pages:   263
Publication Date:   31 August 2005
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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