Culture Hacker: Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance
Author:   Shane Green
Publisher:   John Wiley & Sons Inc
ISBN:  

9781119405726


Pages:   224
Publication Date:   13 June 2017
Format:   Hardback
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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Culture Hacker: Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance


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Author:   Shane Green
Publisher:   John Wiley & Sons Inc
Imprint:   John Wiley & Sons Inc
Dimensions:   Width: 16.00cm , Height: 2.30cm , Length: 23.10cm
Weight:   0.408kg
ISBN:  

9781119405726


ISBN 10:   1119405726
Pages:   224
Publication Date:   13 June 2017
Audience:   General/trade ,  General
Format:   Hardback
Publisher's Status:   Active
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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SHANE GREEN is a world-renowned keynote speaker, author, television personality, and consultant to global Fortune 500 leaders on customer experience and organizational culture. Shane draws on his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries, to help clients transform customer experiences by improving employee habits and mindsets. As president and founder of SGEi, Shane leads a team of professionals who inspire iconic brands, like the NBA, Westfield, Foot Locker, Net Jets Inc., W Hotels, and BMW to reprogram their employee experiences—in order to create loyal customers and raving fans.

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