Overview

All CEOs, managers, supervisors, training professionals, and educators must be able to effectively recruit, train, manage, and promote a culturally diverse work force. Unfortunately, few of them have been adequately trained to do so. Effective management of diversity is good business. It takes effective communication, conflict resolution, and the creation of an inclusive organizational culture to succeed. This comprehensive book helps administrators better understand the problems they face and how to deal with them by dispelling the myths and facing the realities of cultural diversity. Drawing on numerous examples of successful diversity initiatives, the book gives the reader a balanced view of distinct diversity interventions. Cross-cultural training programs are critiqued, along with specific methods for assuring quality in-service training activities. Self-administered quizzes, surveys, and critical incidents are included to allow the reader to gain self-insight and self-improvement. African Americans, Hispanics, Native Americans, Asians, women, older workers, employees with disabilities, foreign workers, and majority cultural groups are discussed in great detail. Theories and laws, as well as behavioral, cognitive, and affective strategies are among the topics presented.

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9780899308883

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Reviews

... provides a useful framework for managers to recognize cultural differences, and outlines strategies for addressing issues related to diversity and conflict. The book's real value lies in its comprehensive approach, which prompts the reader to search further for a greater understanding of the issues. -Security Management For business schools, practitioners, and human resource professionals, as well as managers and students in these fields. General; upper division undergraduate through faculty; two-year technical program students. -Choice In light of the current debate over affirmative action policies, this book's timely goal is to help administrators better understand the problems they face--and how to deal with them--by dispelling the myths and facing the realities of cultural diversity. -California Public Employee Relations ?In light of the current debate over affirmative action policies, this book's timely goal is to help administrators better understand the problems they face--and how to deal with them--by dispelling the myths and facing the realities of cultural diversity.?-California Public Employee Relations ?For business schools, practitioners, and human resource professionals, as well as managers and students in these fields. General; upper division undergraduate through faculty; two-year technical program students.?-Choice ?...provides a useful framework for managers to recognize cultural differences, and outlines strategies for addressing issues related to diversity and conflict. The book's real value lies in its comprehensive approach, which prompts the reader to search further for a greater understanding of the issues.?-Security Management .,. provides a useful framework for managers to recognize cultural differences, and outlines strategies for addressing issues related to diversity and conflict. The book's real value lies in its comprehensive approach, which prompts the reader to search further for a greater understanding of the issues. -Security Management Cultural Diversity in the Workplace is excellent. -James A. Champion, Director Corporate Diversity/Employee Affairs Ryder Systems, Inc.

Cultural Diversity in the Workplace is excellent. -James A. Champion, Director Corporate Diversity/Employee Affairs Ryder Systems, Inc.

Author Information

GEORGE HENDERSON, a pioneer among African American educators in Oklahoma, is chair of the Department of Human Relations and a Regents' Professor at the University of Oklahoma. Professor Henderson is the author or co-author of 22 books and numerous articles focusing on cultural diversity and multicultural education, including Understanding Indigenous and Foreign Cultures (1989).

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