Overview

A comprehensive presentation of cross-cultural crisis negotiation principles and strategies, this book relates established communication models to the practical knowledge and experience of crisis negotiators across international organisations and contexts. Early chapters discuss prominent communication theories and discourse analysis models used to analyse interaction in crisis negotiation case studies. A central theme is the practice of ""active listening"", highlighting the crucial role of active listening in building rapport. Rapport is a communicational concept deemed essential to successful negotiations but is seldom defined. This book expands upon this concept in depth, providing relevant communication theories that can be applied to understanding the interactional processes in successful crisis negotiations. By presenting perspectives on crisis negotiation by scholars and practitioners engaged in vastly differing contexts, it is a robust guide to developing constructive crisis negotiation strategies in cross-cultural and cross-linguistic situations. An essential read for students and practitioners in crisis negotiation who find themselves working in increasingly cross-linguistic and cross-cultural scenarios.

Full Product Details

Author:   Terry D. Royce (Forlingua Forensic Linguistic Services Pty Ltd, Australia) ,  Wendy L. Bowcher (Sun Yat-sen University, China) ,  Jing Zhao (Sun Yat-sen University, China)
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Weight:   0.620kg
ISBN:  

9780367337087

ISBN 10:   0367337088
Pages:   236
Publication Date:   25 March 2025
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

PART 1 – Communication and Crisis Negotiation 1. Crisis Negotiation as Communication: Perspectives from Language and Communication Theories 2. Crisis Negotiation as Communication: Interactional Exchange, Staging, and Context 3. Rapport in Crisis Negotiations: A Systematic Review PART 2 –Perspectives on Crisis Negotiation in Diverse Communities 4. Communicative Tools for Hostage and Crisis Negotiation: The Elaboration Likelihood Model of Persuasion 5. An Intercultural Perspective on De-Escalation Techniques for Aviation Security (AVSEC) 6. Negotiation Perspectives in Counter Terrorism: A Community Engagement Approach in Australia PART 3 – Crisis Negotiation in Practice 7. Lessons from the Negotiated Field: Reflections by a Police Negotiator in Multicultural Australia 8. Communication Features in Simulated Crisis Negotiation in the People’s Republic of China 9. Practical Perspectives on Crisis Negotiations in the People’s Republic of China 10. Management in International Kidnap/Hostage Negotiations: Lessons from the Field

Reviews

""While 'active listening' is a critical tenet of Cross-Cultural Crisis Negotiations, the suggested 'active reading' of this excellent multi-discipline edited volume will serve to greatly enhance the knowledge and potential tradecraft of students and practitioners alike, in or about the worldwide criminal justice system. It is a must-read for those in advanced law enforcement and intel gathering, as well as those engaged in the forensic behavioral sciences."" James R. Fitzgerald, Assistant Professor, Pennsylvania Western University; Supervisory Special Agent, FBI (Ret.); Criminal Profiler/Forensic Linguist

Author Information

Terry D. Royce is Executive Director at Forlingua Forensic Linguistic Services Pty. Ltd. and Yunshan Chair Professor at the Guangdong University of Foreign Studies, China. Wendy L. Bowcher is Honorary Professor at Macquarie University, Australia. She previously held positions at Sun Yat-sen University and Tokyo Gakugei University and has worked as a consultant forensic linguist in Australia. Jing Zhao is Professor of Linguistics at Sun Yat-sen University, China.

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