Overview
Addressing the critical issue of knowledge transfer within an organization, this book offers practical advice on how to structure the transition of documented information and the even more valuable nondocumented knowledge that outgoing staffers have-before it leaves with them. Whether a result of a retirement, an acquisition, promotions, transfers, or layoffs-all organizations have lost what these authors call ""deep smarts"" when workers leave. Now, Dorothy Leonard and Walter Swap, coauthors of the popular Deep Smarts, and their coauthor Gavin Barton offer a solution. Based on theory and research, this book offers a variety of examples, tools, and templates to take action before essential knowledge disappears.
Full Product Details
Author: Dorothy Leonard-Barton ,
Walter C. Swap ,
Gavin Barton
Publisher: Harvard Business Review Press
Imprint: Harvard Business Review Press
Dimensions:
Width: 15.50cm
, Height: 2.30cm
, Length: 23.40cm
Weight: 0.453kg
ISBN: 9781422168110
ISBN 10: 1422168115
Pages: 240
Publication Date: 25 November 2014
Audience:
General/trade
,
General
,
General
Format: Hardback
Publisher's Status: Active
Availability: Temporarily unavailable
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Reviews
ADVANCE PRAISE for Critical Knowledge Transfer: Teresa Roche, Vice President and Chief Learning Officer, Agilent Technologies-- An outstanding and comprehensive field guide for anyone who really cares about talent in his or her organization. Leonard, Swap, and Barton outline the foundations of knowledge transfer and provide practical applications to help you reflect thoughtfully and act effectively on critical knowledge transfer issues. A pragmatic and compelling book. T.J. Elliott, Vice President and Chief Learning Officer, ETS-- When those in our organizations with 'deep smarts' leave, taking their knowledge with them, what do we do? The techniques in this book, with their insightful specificity and proven practicality, will benefit the leader who wishes to solve this critical dilemma. Richard Gross, Vice President, Learning and Development, Cargill, Inc.-- Critical Knowledge Transfer provides a thought-provoking, comprehensive, and practical guide for transferring critical, experience-based knowledge. I highly recommend it for business and HR leaders alike. Steve Phillips, Chief Information Officer, Avnet, Inc.-- With the speed of business today, companies can't afford to lose the deep, experience-based knowledge of departing employees and leaders. Critical Knowledge Transfer provides profound insight into this challenge, along with concrete tools, techniques, and examples that businesses can apply immediately to prevent this hard-won knowledge from walking out the door forever.
Author Information
Dorothy Leonard is the William J. Abernathy Professor of Business Administration Emerita at Harvard Business School and chief adviser of the consulting firm Leonard-Barton Group. She is the author or coauthor of three Harvard Business Review Press books: Deep Smarts, When Sparks Fly, and Wellsprings of Knowledge. Walter Swap is Professor of Psychology Emeritus, former Chairman of the Psychology Department, and former Dean of Colleges at Tufts University. He is the coauthor of Deep Smarts and When Sparks Fly. Gavin Barton is managing director of the Leonard-Barton Group and a principal of GB Performance Consulting. He holds a doctorate from Boston University.
