Overview

The book will help you to: Balance reputation protection and legal obligation during a crisis. Know why and how to apologize without increasing liability. Weigh legal and communications advice when a crisis strikes. Learn from original research which lets lawyers and communicators speak in their own words. Draw practical everyday lessons from real-world examples of conflict between lawyers and communicators. Navigate the legal and communication challenges of dealing with the media in a crisis. Motivate lawyers and communicators to work better together. Identify and avoid crucial areas of potential conflict from selected crisis case studies. Understand the essential difference between corporate responsibility and legal liability. Make decisions and do the right thing to protect your organization. This book is designed to provide hands-on, practical guidance for senior executives, lawyers and public relations professionals to navigate crises and to balance conflicting advice from lawyers and communication professionals while promoting open communication and protecting legal liability. The book includes a wide variety of global case studies and examples while analyzing how legal and communications advice was managed and the impact on reputation. Crisis Counsel also includes interviews with four of the leading global experts on crisis management and the conclusions of a focused, unique global survey of senior lawyers.

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9781944480653

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Reviews

A must read for every enlightened CEO, Communication Specialist and Corporate Lawyer... should also be mandatory reading for every lawyer who advises on risk and liability, and every legal or communications student who has an eye on their future. - Jeni Coutts LLB, Corporate Affairs Specialist, Australia Extremely useful to legal and communication professionals. Both will gain a better understanding of the other's viewpoint during a crisis. Senior executives will also benefit tremendously... Numerous cases of crises from around the world, interviews of global experts in crisis communication and senior legal practitioners... I highly recommend this book. - Daniel Laufer, PhD, MBA, Associate Professor of Marketing, Victoria University of Wellington, New Zealand ...Should be required reading for all the communications professionals who now add crisis to their websites, lawyers who venture into crisis advice, and quite frankly, anyone who wondered what it would be like to have to be a decision maker in a crisis rather than a critic. - Richard Levick, Esq., Chairman & CEO, LEVICK, USA Inspiring from beginning to end. Exceptionally well written and very logically structured... everything is put so nicely into context. - Esben Hostager, CEO, Hostager Solo, Denmark ...Should be mandatory reading for senior managers who find themselves in the C-suite for the first time. Such specific legal and communications provocations are not covered in university management courses... replete with illuminating case studies and key takeaways... sage advice for Chief Executives who must ultimately make a decision based upon what they think is the right thing to do, often under pressure. Crisis team leaders and members will find this book equally of value. - Jim Truscott, Director, Jim Truscott & Associates Pty Ltd, Australia A valuable resource for those responsible for risk, reputation, and organisational culture and strategy... provides insights and examples that will be greatly appreciated by CEOs, communication and legal professionals alike. - Neil Green, Chief Executive, SenateSHJ New Zealand A wonderful book for legal and communication practitioners... rich with useful case studies and the thoughts of lawyers from around the world. A big strength is how it deals not just in process but also in relationships. A timely book, a must read for lawyers, communicators, executives, boards and others. - Darren Behar, Managing Partner, Australia, SenateSHJ A critical resource for effective incident or issue communication. Pertinent case studies, provocative questions and clear guidance combine in this rich resource for communicators. A commitment to effective, accurate and timely communication shines through every page... Buy three copies of this book: one for you, one for your corporate attorney one for your CEO. - Marc Mullen, President, Marc Mullen Crisis Communication Consulting, USA I recommend that a leader facing major issues and crises read this book. You'll make better decisions if you do. - Tony Langham, CEO, Lansons

Author Information

Dr. Tony Jaques has spent much of his working life describing, researching and writing about crisis management, and helping to manage crises in government and in corporations. As a government ministerial advisor, corporate executive and business consultant he has established an international reputation as an authority on issue and crisis management and risk communication. In his role as Asia-Pacific Issue and Crisis Manager for The Dow Chemical Company for more than 20 years he was responsible for implementing local issue, crisis and community outreach programs throughout the region and had a hands-on role in managing a number of high-profile crises. He continues to serve as a thought leader in those areas with new projects to educate other fellow professionals as a conference speaker. Dr Jaques is a New Zealander who now lives in Australia, where he runs his own consultancy and lectures post-graduate students at two universities. At an earlier stage of his career he was a journalist in New Zealand and London, and later worked as a management strategic advisor and speechwriter. He has written very extensively about issue and crisis management. in academic and business publications around the world, and is the author of three previous books in the field - Don't Just Stand There: the Do-it Plan for Effective Issue Management (2000); Issue and crisis Management: Exploring issues, crises, risk and reputation (2014); and Crisis Proofing: How to save your company from disaster (2016). He is also the author of the definitive, three-volume Dictionary of Battles and Sieges (2006). Dr Jaques is a former member of the Board of Directors of the Issue Management Council in Washington DC and received their Howard Chase Award for achievement in the field. He holds a doctoral degree from RMIT University (Melbourne).

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