Crisis Communications: A Casebook Approach
Author:   Kathleen Fearn-Banks (University of Washington, USA) ,  Kevin Kawamoto (University of Hawaii, USA)
Publisher:   Taylor & Francis Ltd
Edition:   6th edition
ISBN:  

9780367894566


Pages:   380
Publication Date:   20 June 2024
Format:   Hardback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Crisis Communications: A Casebook Approach


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Overview

Now in its sixth edition, this book provides engaging, practice-oriented case studies analyzing communication professionals’ crisis preparation and responses, illustrating key considerations for communicating with both internal and external stakeholders during and after a crisis.

Full Product Details

Author:   Kathleen Fearn-Banks (University of Washington, USA) ,  Kevin Kawamoto (University of Hawaii, USA)
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Edition:   6th edition
Weight:   0.453kg
ISBN:  

9780367894566


ISBN 10:   0367894564
Pages:   380
Publication Date:   20 June 2024
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

1. Crisis Communications Today 2. Crisis Communications Theory 3. “Textbook” Crises 4. History-Making Crises 5. Communications to Prevent Crises 6. Communications When the Crises Strikes 7. Social Media and Crisis Communications 8. Culture Crises 9. Transportation Crises 10. Truth and Privacy 11. The Basic Crisis Communications Plan Appendix A: Generic Crisis Communications Plan for a Company Appendix B: Sample Crisis Communications Plan for a Nonprofit Appendix C: Crisis Communications Plan After a Cyber Attack

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Author Information

Kathleen Fearn-Banks is a tenured professor with emeritus status in the Department of Communication at the University of Washington, USA. Kevin Kawamoto is a former associate professor at the University of Hawaii at Manoa, USA.

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