Overview

Crisis Communication Management: Applying Theory to Real Cases combines theoretical insights with practical case studies to provide readers with a comprehensive look at crisis management and communication. The book's foundational premise is that crises, although complex and multifaceted, are a predictable feature of modern organizational life. It explores crises in multiple contexts and examines the stages they typically progress through, emphasizing the critical role of communication at each juncture. With a structure that guides readers from basics to in-depth knowledge, the book covers essential topics such as the role of organizations as social actors, the dynamics of social movements, the rhetorical resonance of victims, and the legal and ethical implications of crises. It addresses societal perceptions of guilt, the impact of words in crises, typical communication responses organizations may rely on, and offers realistic appraisals of their effectiveness. The text concludes with a discussion of the treatment of day-to-day crisis management, furnishing readers with actionable guidance on communication techniques and how to manage media relations. amp lt br amp gt amp lt br amp gt Recognizing crises as normal occurrences rather than exceptions, Crisis Communication Management underscores the importance of preparedness and equips students with critical skills for a world where crisis management is increasingly relevant.

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9781793566331

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Keith M. Hearit is a professor of communication at Western Michigan University. A leading expert in the field of crisis management, Dr. Hearit specializes in how individuals and institutions respond communicatively to atypical situations, particularly those of their own creation. In addition to authoring Crisis Management by Apology: Corporate Response to Allegations of Wrongdoing, he is also the author of numerous journal articles and book chapters. Dr. Hearit holds a Ph.D. in public affairs and issue management from Purdue University.

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