Overview

Creating Value in Financial Services is a compilation of state-of-the-art views of leading academics and practitioners on how financial service firms can succeed in today's competitive environment. The book is based on two conferences held at New York University: the first, `Creating Value in Financial Services', held in March 1997, and the second, `Operations and Productivity in Financial Services', in April 1998. The book is essentially designed to be a compendium of leading edge thinking and practice in the management of financial services firms. There is no book today that has this focus. It contains ideas that can apply to other service industries. Topics addressed are increasingly important worldwide as the financial services industries consolidate and search for innovative new directions and ways to create value in a fiercely competitive environment.

Full Product Details

Author:   Edward L. Melnick ,  Praveen R. Nayyer ,  Michael L. Pinedo ,  Sridhar Seshadri
Publisher:   Springer-Verlag New York Inc.
Imprint:   Springer-Verlag New York Inc.
Edition:   Softcover reprint of the original 1st ed. 2000
Dimensions:   Width: 15.50cm , Height: 2.60cm , Length: 23.50cm
Weight:   0.777kg
ISBN:  

9781461370819

ISBN 10:   1461370817
Pages:   484
Publication Date:   08 October 2012
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
We will order this item for you from a manufactured on demand supplier.

Table of Contents

1.Creating Value in Financial Services.- Section I: Customer Value Focused Strategies.- 2. The Changing Global Environment of Financial Services.- 3. Universal Banking: Does it Work?.- 4. Universal Banking: A Shareholder Value Perspective.- 5. Redefining Customer Relationships in the Age of the Ascendant Customer.- 6. Out of the Fog: Creating Value by Assembling and Managing a Portfolio of Services.- 7. Challenges of Product Delivery in Emerging Markets.- 8. Modeling Services of Financial Institutions in Emerging Markets.- Section II Customer Value Focused Services.- 9. Creating Value: Evolution and Management of Financial Derivatives.- 10. Electronic Commerce and Financial Services:Going for Broke?.- 11. The Internet Channel Revolution: The Case of Charles Schwab.- 12. Lessons from Developing the Yield Book.- Section III: Customer Value Focused Systems.- 13. Impending Revolution in Corporate Information Technology Departments.- 14. Financial Service Networks:Access, Cost Structure and Competition.- 15. The Potential for Virtual Work to Enhance Value in Financial Services Firms.- 16. Designing Electronic Market Institutions for Bond Trading.- 17. Staffing Challenges in Financial Services.- 18. Call Centers in Financial Services: Strategies, Technologies and Operations.- 19. PruServ™: A Call Center Support System.- Section IV: Customer Value Focused Measures of Success.- 20. Process Improvement in Financial Services:A Focused Approach.- 21. How do Financial Services Stack Up? Findings from a Benchmarking Study of the US Financial Service Sector.- 22. Value Creation and Process Management: Evidence from Retail Banking.- 23. Bank Productivity: Promises Unrealized.- 24. Productivity in Service Industries: Implications of the Boskin Commission Report.

Reviews

Author Information

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions