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OverviewFull Product DetailsAuthor: John H. Clarke , Janet E Newman , Nick Smith , Elizabeth VidlerPublisher: SAGE Publications Inc Imprint: SAGE Publications Inc Edition: New edition Dimensions: Width: 15.60cm , Height: 1.00cm , Length: 23.40cm Weight: 0.300kg ISBN: 9781412921343ISBN 10: 1412921341 Pages: 192 Publication Date: 31 January 2007 Audience: College/higher education , Professional and scholarly , Tertiary & Higher Education , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: Awaiting stock  The supplier is currently out of stock of this item. It will be ordered for you and placed on backorder. Once it does come back in stock, we will ship it out for you. Table of ContentsIntroduction Changing Times Perspectives on the Citizen-Consumer Public Service Reform The Rise of the Citizen-Consumer Delivery Problems? Consumerism and Institutional Variation Unstable Encounters Users, Staff and Services Managing Consumerism From Policy to Practice Sites of Strain Consumerism and Public Services What′s in a Name? In Search of the Citizen-Consumer Beyond the Citizen-ConsumerReviewsAuthor InformationAuthor/Editor Description: Janet Newman is Senior Lecturer in the School of Public Policy, University of Birmingham. She is co-author of ′The Managerial State′ (with J Clarke, SAGE 97), author of ′Shaping Organisational Cultures in Local Government′ (96), and co-editor of ′Gender, Culture and Organisational Change (with C Itzin, eds, 95). My research interests include gender and the police, violence and integrity and ethics in the criminal justice system. I’m also interested in ethnographic research methods, danger, fear and situations where privileged access leads to dilemmas for researchers. In the past I have published articles on police informers and the way they are regulated and the effect of this upon rights and justice. More recently I’ve completed a book about research methods in criminology. My other recent research projects have included studying women bouncers and violence in the context of social control of the night time economy (ESRC Grant reference: RES-000-23-0384-A). This project was called Women on the Door: Female Bouncers in the New Night-time Economy carried out with Professor Dick Hobbs. Tab Content 6Author Website:Countries AvailableAll regions |
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