Creating Citizen-Consumers: Changing Publics and Changing Public Services

Author:   John H. Clarke ,  Janet E. Newman ,  Nick Smith ,  Elizabeth Vidler
Publisher:   SAGE Publications Inc
Edition:   New edition
ISBN:  

9781412921343


Pages:   192
Publication Date:   31 January 2007
Format:   Paperback
Availability:   Awaiting stock   Availability explained
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Creating Citizen-Consumers: Changing Publics and Changing Public Services


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Author:   John H. Clarke ,  Janet E. Newman ,  Nick Smith ,  Elizabeth Vidler
Publisher:   SAGE Publications Inc
Imprint:   SAGE Publications Inc
Edition:   New edition
Dimensions:   Width: 15.60cm , Height: 1.00cm , Length: 23.40cm
Weight:   0.300kg
ISBN:  

9781412921343


ISBN 10:   1412921341
Pages:   192
Publication Date:   31 January 2007
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Awaiting stock   Availability explained
The supplier is currently out of stock of this item. It will be ordered for you and placed on backorder. Once it does come back in stock, we will ship it out for you.

Table of Contents

Introduction Changing Times Perspectives on the Citizen-Consumer Public Service Reform The Rise of the Citizen-Consumer Delivery Problems? Consumerism and Institutional Variation Unstable Encounters Users, Staff and Services Managing Consumerism From Policy to Practice Sites of Strain Consumerism and Public Services What's in a Name? In Search of the Citizen-Consumer Beyond the Citizen-Consumer

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Author Information

Author/Editor Description: Janet Newman is Senior Lecturer in the School of Public Policy, University of Birmingham. She is co-author of 'The Managerial State' (with J Clarke, SAGE 97), author of 'Shaping Organisational Cultures in Local Government' (96), and co-editor of 'Gender, Culture and Organisational Change (with C Itzin, eds, 95). My research interests include gender and the police, violence and integrity and ethics in the criminal justice system. I'm also interested in ethnographic research methods, danger, fear and situations where privileged access leads to dilemmas for researchers. In the past I have published articles on police informers and the way they are regulated and the effect of this upon rights and justice. More recently I've completed a book about research methods in criminology. My other recent research projects have included studying women bouncers and violence in the context of social control of the night time economy (ESRC Grant reference: RES-000-23-0384-A). This project was called Women on the Door: Female Bouncers in the New Night-time Economy carried out with Professor Dick Hobbs.

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