Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed
Author:   Robin L Lawton
Publisher:   McGraw-Hill Education - Europe
ISBN:  

9780873891516


Pages:   177
Publication Date:   01 September 1993
Format:   Hardback
Availability:   In Print   Availability explained
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Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed


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Overview

Many organizations have found it difficult to transfer the methods and technologies developed for manufacturing quality and apply them to knowledge and service work. This how-to guide makes it easier! Lawton challenges the traditional thinking about quality and service and provides approaches for integrating the two into a plan that works. Covers successfully applying formal quality management methods--from Taguchi, Deming, and others--to the service enterprise.

Full Product Details

Author:   Robin L Lawton
Publisher:   McGraw-Hill Education - Europe
Imprint:   Brown (William C.) Co ,U.S.
Dimensions:   Width: 18.40cm , Height: 2.30cm , Length: 26.70cm
Weight:   0.748kg
ISBN:  

9780873891516


ISBN 10:   0873891511
Pages:   177
Publication Date:   01 September 1993
Audience:   Professional and scholarly ,  General/trade ,  Professional & Vocational ,  General
Format:   Hardback
Publisher's Status:   No Longer Our Product
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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