Overview

In the most comprehensive work on the subject published to date, McCabe presents a thorough analysis of internal dispute resolution systems in 78 of the nation's leading nonunion companies. The study's primary focus is on the procedural requirements involved in processing employee complaints for companies desiring to establish or improve internal grievance resolution programs. Three major types of procedures are examined in depth: nonunion grievance arbitration systems, nonunion internal tribunals and peer review systems, and nonunion open-door policies and formal appeal systems. McCabe's organizing precept is the belief that it is always in management's own self interest to recognize the need for sound and equitable nonunion complaint and grievance procedures. Following his analysis of complaint procedures as stipulated in the employee relations manuals of the 78 companies under study, McCabe appraises the effectiveness of these procedures in actual practice. He demonstrates that in order to be successful, each company must tailor an individualized package of dispute resolution techniques to fit its own corporate philosophy of employer-employee relations. A comprehensive literature review and a bibliography for both practitioners and scholars of strategic human resources management complete this definitive study of dispute resolution in nonunion settings.

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Reviews

?. . . the book is worthwhile and should be required reading for anyone interested in this field. The literature review and bibliography are particularly informative and form the basis for an excellent resource for additional research on the subject matter.?-Labor Studies Journal ?Operations Handbook for the Small Academic Library is a companion volume to the editor's The Smaller Academic Library: A Management Handbook (1988). This new book includes a series of separate chapters by different authors on various elements in a library's operations: e.g., general administration, personnel, public services, technical services. One section features five contributions on technology: use of microcomputers, CD ROM, electronic book ordering, and integrating new services and new technology into a library. One short paper in the general administration section concentrates on bibliographic networks.?-Computers in Libraries ."" . . the book is worthwhile and should be required reading for anyone interested in this field. The literature review and bibliography are particularly informative and form the basis for an excellent resource for additional research on the subject matter.""-Labor Studies Journal ""Operations Handbook for the Small Academic Library is a companion volume to the editor's The Smaller Academic Library: A Management Handbook (1988). This new book includes a series of separate chapters by different authors on various elements in a library's operations: e.g., general administration, personnel, public services, technical services. One section features five contributions on technology: use of microcomputers, CD ROM, electronic book ordering, and integrating new services and new technology into a library. One short paper in the general administration section concentrates on bibliographic networks.""-Computers in Libraries

?Operations Handbook for the Small Academic Library is a companion volume to the editor's The Smaller Academic Library: A Management Handbook (1988). This new book includes a series of separate chapters by different authors on various elements in a library's operations: e.g., general administration, personnel, public services, technical services. One section features five contributions on technology: use of microcomputers, CD ROM, electronic book ordering, and integrating new services and new technology into a library. One short paper in the general administration section concentrates on bibliographic networks.?-Computers in Libraries

Author Information

DOUGLAS M. McCABE is Associate Professor of Human Resources Management and Industrial Relations at Georgetown University's School of Business Administration, Washington, D.C.

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