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Full Product Details

Author:   Steven Williams Maynard-Moody ,  Michael Craig Musheno
Publisher:   The University of Michigan Press
Imprint:   The University of Michigan Press
Edition:   2nd Revised edition
Dimensions:   Width: 15.20cm , Height: 2.00cm , Length: 22.90cm
Weight:   0.333kg
ISBN:  

9780472055241

ISBN 10:   0472055240
Pages:   304
Publication Date:   10 May 2022
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

List of Stories Foreword Acknowledgments for the First Edition Acknowledgments for the New Edition Part 1. Two Narratives of Street-Level Work 1. Dealing with Faces 2. State Agents, Citizen Agents 3. Story Worlds, Narratives, and Research 4. Physical and Emotional Spaces Part II. Enacting Identities in the Workplace and on the Streets 5. Workers Unite: Occupational Identities and Peer Relations 6. Organizational and Social Divisions among Street-Level Workers 7. Putting a Fix on People: Identity, Conduct, and Street-Level Work Part III. Normative Decision Making: Moralities over Legalities 8. Who Are the Worthy? 9. Responding to the Worthy 10. Street-Level Worker Knows Best 11. Getting the Bad Guys 12. Streetwise Workers and the Power of Storytelling Part IV. Reframing Frontline Inquiry 13. Encounters, Agency, and Pragmatism 14. Three Narratives: Citizen-Agent, State-Agent, Knowledge Agent Afterword Appendix A. Methodology Appendix B. Entry Interview Appendix C. Questionnaire and Exit Interview Appendix D. Story Cover Page Appendix E. Story Codes Notes References Index

Reviews

After nearly two decades since its first edition, Cops, Teachers, Counselors remains a cornerstone for policy analysis. By recounting compelling stories which bring the state to life, the book offers an in-depth theoretical analysis of frontline work. This new edition provides a successful update on major debates raised by the book and will therefore continue to inspire scholars around the world --Gabriela Lotta, Professor of Public Administration, Getulio Vargas Foundation (Brazil) --Gabriela Lotta In this intellectual masterpiece, Maynard-Moody and Musheno tell inspiring and sometimes heartbreaking stories of the daily struggles of cops, teachers, and counselors to advance our understanding of such frontline workers. You will remember the stories. You will tell your friends. In the end, you will rethink how you view frontline workers. --Lars Tummers, Utrecht University--Lars Tummers This great book allows the reader to both (re)read compelling interpretations of frontline stories and engage with new concepts that push thinking about frontline encounters and agency even further. The new and expanded version of Cops, Teachers, Counselors succeeds in distilling new ideas from a growing global research community and will no doubt enlighten research for many years to come. --Gitte Sommer Harrits, Academic Vice Rector, VIA University College, Denmark--Gitta Sommer Harrits To understand frontline work, you must listen to frontline workers. Spotlighting frontline workers and the stories they tell, Cops, Teachers, Counselors reveals how teachers, police officers, and social workers navigate a terrain of limited resources, legal ambiguity, and moral uncertainty. As calls for top-down reforms fall flat, bureaucratic change stalls, and frontline workers experience unprecedented levels of burnout, the book provides a bold approach that can help us not just understand but transform frontline work for the better--both for workers and for the citizens they engage. Twenty years after its initial publication, Cops, Teachers, Counselors remains more urgent than ever. --Jennifer Carlson, University of Arizona --Jennifer Carlson

"""After nearly two decades since its first edition, Cops, Teachers, Counselors remains a cornerstone for policy analysis. By recounting compelling stories which bring the state to life, the book offers an in-depth theoretical analysis of frontline work. This new edition provides a successful update on major debates raised by the book and will therefore continue to inspire scholars around the world"" --Gabriela Lotta, Professor of Public Administration, Getulio Vargas Foundation (Brazil) --Gabriela Lotta ""In this intellectual masterpiece, Maynard-Moody and Musheno tell inspiring and sometimes heartbreaking stories of the daily struggles of cops, teachers, and counselors to advance our understanding of such frontline workers. You will remember the stories. You will tell your friends. In the end, you will rethink how you view frontline workers."" --Lars Tummers, Utrecht University--Lars Tummers ""This great book allows the reader to both (re)read compelling interpretations of frontline stories and engage with new concepts that push thinking about frontline encounters and agency even further. The new and expanded version of Cops, Teachers, Counselors succeeds in distilling new ideas from a growing global research community and will no doubt enlighten research for many years to come."" --Gitte Sommer Harrits, Academic Vice Rector, VIA University College, Denmark--Gitta Sommer Harrits ""To understand frontline work, you must listen to frontline workers. Spotlighting frontline workers and the stories they tell, Cops, Teachers, Counselors reveals how teachers, police officers, and social workers navigate a terrain of limited resources, legal ambiguity, and moral uncertainty. As calls for top-down reforms fall flat, bureaucratic change stalls, and frontline workers experience unprecedented levels of burnout, the book provides a bold approach that can help us not just understand but transform frontline work for the better--both for workers and for the citizens they engage. Twenty years after its initial publication, Cops, Teachers, Counselors remains more urgent than ever."" --Jennifer Carlson, University of Arizona --Jennifer Carlson"

Author Information

Steven Maynard-Moody is Professor, School of Public Affairs & Administration at the University of Kansas. Michael Musheno is Professor Emeritus of Law at the University of Oregon and Professor Emeritus of Justice and Social Inquiry at Arizona State University.

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