Overview

Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, procedures, and practices that make for successful control systems and tells precisely how to implement them.

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9780787943233

Table of Contents

Reviews

Slaikeu and Hasson have outlined a thoughtful and accessible conflict resolution blueprint for those companies that seek to be among the employers of choice in the next century. --Wilbur Hicks, ombudsman, Shell Oil Company Slaikeu and Hasson, who are practitioners as well as researchers, are for real. This systems-design book--finally--is about the nuts and bolts of what really has to be in a system. The checklists and best-practice summaries will be helpful to all managers, and to everyong who thinks about organizations in a systematic way. --Mary Rowe, MIT ombudsperson, and adjunct professor of negotiation and conflict management, MIT Sloan School of Management Anyone interested in better understanding how to control the costs of conflict will find this book of significant value. --Benjamin W. Heineman Jr., senior vice president, general counsel and secretary, General Electric

""Slaikeu and Hasson have outlined a thoughtful and accessibleconflict resolution blueprint for those companies that seek to beamong the employers of choice in the next century."" --Wilbur Hicks,ombudsman, Shell Oil Company ""Slaikeu and Hasson, who are practitioners as well as researchers,are for real. This systems-design book--finally--is about the nutsand bolts of what really has to be in a system. The checklists andbest-practice summaries will be helpful to all managers, and toeveryong who thinks about organizations in a systematic way.""--Mary Rowe, MIT ombudsperson, and adjunct professor of negotiationand conflict management, MIT Sloan School of Management ""Anyone interested in better understanding how to control the costsof conflict will find this book of significant value."" --BenjaminW. Heineman Jr., senior vice president, general counsel andsecretary, General Electric

Slaikeu and Hasson have outlined a thoughtful and accessible conflict resolution blueprint for those companies that seek to be among the employers of choice in the next century. --Wilbur Hicks, ombudsman, Shell Oil Company<br> <br> Slaikeu and Hasson, who are practitioners as well as researchers, are for real. This systems-design book--finally--is about the nuts and bolts of what really has to be in a system. The checklists and best-practice summaries will be helpful to all managers, and to everyong who thinks about organizations in a systematic way. --Mary Rowe, MIT ombudsperson, and adjunct professor of negotiation and conflict management, MIT Sloan School of Management<br> <br> Anyone interested in better understanding how to control the costs of conflict will find this book of significant value. --Benjamin W. Heineman Jr., senior vice president, general counsel and secretary, General Electric

Author Information

KARL A. SLAIKEU is president of Chorda Conflict Management, a consulting and training company that specializes in conflict management systems. He has taught in the psychology departments of the University of South Carolina at Columbia and the University of Texas at Austin, and is the author of When Push Comes to Shove: A Practical Guide to Mediating Disputes (Jossey-Bass, 1996). RALPH H. HASSON is vice president of Chorda Conflict Management. He also serves in the Graduate School of Business at the University of Texas at Austin, where he teaches negotiation.

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