Continuous Improvement Practice in Local Government: Insights from Australia and New Zealand

Author:   Matthew Pepper ,  Oriana Milani Price ,  Arun Elias
Publisher:   Taylor & Francis Ltd
ISBN:  

9780367820534


Pages:   130
Publication Date:   30 November 2021
Format:   Hardback
Availability:   In Print   Availability explained
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Continuous Improvement Practice in Local Government: Insights from Australia and New Zealand


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Author:   Matthew Pepper ,  Oriana Milani Price ,  Arun Elias
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Weight:   0.660kg
ISBN:  

9780367820534


ISBN 10:   0367820536
Pages:   130
Publication Date:   30 November 2021
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

1. Introduction 2. Landscape of Continuous Improvement in Local Government 3. Embedding CI in LG through knowledge sharing 4. Case study #1 Stakeholder analysis for continuous improvement — A New Zealand perspective 5. Case Study #2 in the Australian Context - Developing a performance measurement framework in a Council Undergoing Growth 6. Case study #3 Critical success factors 7. Case Study #4 - Understanding the work of CI practitioners 8. Conclusion

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Author Information

Dr Matt Pepper is a senior lecturer within the School of Business, Faculty of Business and Law at the University of Wollongong, Australia. Research interests include operations management and continuous improvement across industry settings. Dr Oriana Milani Price is a senior lecturer in the School of Business, Faculty of Business and Law at the University of Wollongong, Australia. Research interests include management practice, workplace learning, organisational development and change and, quality and continuous improvement, in the public sector. Dr Arun Elias is Associate Dean (International and Accreditation) at Wellington School of Business and Government, Victoria University of Wellington, New Zealand.

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