Overview

Knowledge of consumer psychology and consumer behaviour in relation to tourism is valuable in determining the success of tourism and hospitality ventures. The book is an edited collection of papers from the 3rd Symposium on Consumer Psychology of Tourism, Hospitality and Leisure, held in Melbourne, Australia in January 2003. Themes covered by the papers include attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; experience and satisfaction; market segmentation; attraction and loyalty; and image and interpretation.

Full Product Details

Author:   Geoffrey Crouch (La Trobe University, Australia) ,  Richard Perdue (University of Colorado at Boulder, USA) ,  Harry Timmermans (Eindhoven University of Technology, The Netherlands) ,  Muzaffer Uysal (Professor & Dept. Chair, University of Massachusetts Amherst, USA)
Publisher:   CABI Publishing
Imprint:   CABI Publishing
Dimensions:   Width: 17.20cm , Height: 2.40cm , Length: 24.40cm
Weight:   0.953kg
ISBN:  

9780851997490

ISBN 10:   085199749
Pages:   368
Publication Date:   21 January 2004
Audience:   General/trade ,  Professional and scholarly ,  General ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

I: Building Foundations for Understanding the Consumer Psychology of Tourism, Hospitality and Leisure, Geoffrey I Crouch, Richard R Perdue, Harry J P Timmermans, and Muzaffer Uysal Part 1: Attitudes, Emotions and Information Processing 1: Profiling the One- and Two-Star Hotel Guests for Targeted Segmentation Action - A Descriptive Investigation of Risk Perceptions, Expectations, Disappointments and Information Processing Tendencies, Sara Dolnicar 2: The Influence of Consumers' Emotions on Their Service Product Evaluation, Sandra Gountas and John Y Gountas 3: Validating a Gutman-Type Social Distance Scale for Explaining Residents' Attitudes Towards Tourism, Maree Thyne and Andreas H Zins Part 2: Motivation and Learning 4: Motivation for Domestic Tourism: A Case Study of the Kingdom of Saudi Arabia, Naima B Bogari, Geoff Crowther and Norman Marr 5: Ecotourists' Environmental Learning Opportunity as a Source of Competitive Advantage: Are Ecotourism Operators Missing the Boat with their Advertising? Garry G Price Part 3: Consumption Systems 6: Domestic Leisure Traveller Consumption Systems, Elizabeth Cowley, Ray Spurr, Peter Robins and Arch G Woodside 7: Tourist Activity Planning in Congested Urban Tourism Environments: Towards a Game-Theoretic Model and Decision Support System, Qi Han, Benedict G C Dellaert, W Fred van Raaij and Harry J P Timmermans 8: Comparing First-Time and Repeat Visitors' Activity Patterns in a Tourism Environment, Astrid D A M Kemperman, Chang-Hyeon Joh and Harry J P Timmermans Part 4: Decision and Choice 9: A Study of Tourist Decision Processes: Algarve, Portugal, Antonia Correia and Geoffrey I Crouch 10: The Consumption of Association Convention Sites: Preliminary Results from a Study of Site Choice, Geoffrey I Crouch and Jordan J Louviere 11: Context and Dynamics of Social Interaction and Information Search in Decision Making for Discretionary Travel, Tzung-Cheng Huan and Jay Beaman 12: A Duality in Vacation Decision-Making, Kenneth F Hyde 13: A Model of Vacation Choice: An Integration of Personality and Vacation Choice with Leisure Constraints Theory, Robyn L McGuiggan 14: Effects of Holiday Packaging on Tourist Decision Making: Some Preliminary Results, Walaiporn Rewtrakunphaiboon and Harmen Oppewal Part 5: Experience and Satisfaction 15: An Examination of the Antecedents and Consequences of Customer Satisfaction, Yukel Ekinci and Ercan Sirakaya 16: First-Time and Repeat Visitors to Orlando, Florida: A Comparative Analysis of Destination Satisfaction, Paul Fallon and Peter Schofield 17: Aristotelian Ethical Values Within a Tourism/Hospitality Industry Context, Glenn F Ross 18: The Role of Expressive and Instrumental Factors in Measuring Visitor Satisfaction, Muzaffer Uysal and John Williams Part 6: Market Segmentation 19: Profiling Airline Web Users: A Segmentation Approach, Joseph S Chen and Seyou Jang 20: Towards More Thorough Data-Driven Segmentation in Tourism - A Tracking Framework for Exploring Segment Development, Sara Dolnicar 21: Sustainable Tourism and Stakeholder Groups: A Case Study of Colorado Ski Resort Communities, Richard R Perdue Part 7: Attraction and Loyalty 22: Cultural Determinants of Tourist Intention to Return, Jeffery M Caneen 23: Towards the Conceptualization of Tourism Destination Loyalty, Outi Niininen and Michel Riley Part 8: Image and Interpretation 24: Measuring Comparative Performance of Vacation Destinations: Using Tourists' Self-Reported Judgments as an Alternative Approach, Metin Kozak 25: Cross-Cultural Behaviour Research in Tourism: A Case Study on Destination Image, Metin Kozk, Enrique Bigne, Ana Gonzalez and Luisa Andreu 26: Journeys of the Imagination? The Cultural Tour Route Revealed, Tove Oliver

Reviews

This book is a new welcome addition to the tourism, hospitality and leisure marketing literature.

This book is a new welcome addition to the tourism, hospitality and leisure marketing literature.-- Leisure Studies

Author Information

Professor Muzaffer Uysal, PhD. is a provost professor and chair of the Department of Hospitality and Tourism Management - Isenberg School of Management at the University of Massachusetts, Amherst. Dr. Uysal has extensive experience in the tourism and hospitality field and has conducted workshops and seminars in more than 25 countries. He is a member of the International Academy for the Study of Tourism and the Academy of Leisure Sciences. He has also authored and co-authored a significant number of research articles, monographs, and books. Dr. Uysal has also received over 30 awards, honors, and recognitions. His current research interests focus on tourism development and quality-of-life research in tourism and hospitality settings.

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