Overview

This everyday guide to being a smart shopper is full of helpful tips about preventing identity theft, understanding credit, filing a consumer complaint, and more. The information and resources you will need are arranged as follows: PART I-BE A SAVVY CONSUMER Read this section for advice before you make a purchase. Look in the Table of Contents (p. 1) and Index (p. 138) to quickly locate specific topics and information. PART II-KEY INFORMATION RESOURCES Look here for a list of public resources for seniors, persons with disabilities, and military families. PART III-FILE A COMPLAINT Turn to this section for suggestions on resolving consumer problems. The sample complaint letter on page 60 will help you present your case. PART IV-CONSUMER ASSISTANCE DIRECTORY Find contact information for corporate offices, consumer organizations, trade groups, government agencies, state authorities and more.

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9781977874993

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