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OverviewFull Product DetailsAuthor: F Robert Jacobs , Richard Chase (Indiana Univ Bloomington)Publisher: McGraw-Hill Education Imprint: McGraw-Hill Education Edition: 3rd ed. Dimensions: Width: 14.00cm , Height: 0.30cm , Length: 21.60cm Weight: 0.045kg ISBN: 9780077327279ISBN 10: 0077327276 Publication Date: 23 March 2012 Audience: General/trade , General Format: Online resource Publisher's Status: Active Availability: Available To Order ![]() We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsAuthor InformationF. Robert Jacobs is Chase Faculty Fellow Professor of Operations Management at the Kelley School of Business, Indiana University. He received a B.S. in Industrial Engineering as well as Computer and Information Science, an MBA, and a Ph.D. in Operations Management all from The Ohio State University. Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service gurus in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute. Tab Content 6Author Website:Countries AvailableAll regions |