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Author:   Melanie Katzman
Publisher:   McGraw-Hill Education
Imprint:   McGraw-Hill Education
Weight:   0.549kg
ISBN:  

9781260457834

ISBN 10:   1260457834
Pages:   320
Publication Date:   26 November 2019
Audience:   General/trade ,  General
Format:   Hardback
Publisher's Status:   Active
Availability:   Not available  
This product is no longer available from the original publisher or manufacturer. There may be a chance that we can source it as a discontinued product.

Table of Contents

PREFACE  PART I ESTABLISH RESPECT 1 SMILE Activate Immediate Connection  2 SAY “PLEASE” It Implies Freedom to Comply (or Not)  3 SAY “THANK YOU” The People You Neglect Can Undermine Your Success  4 CALL PEOPLE BY THEIR NAMES Ignite Attention and Recognize Individuality  5 OFFER PRAISE Pride Is Rocket Fuel  6 GOT IT? THEN SAY SO! Help Coworkers Manage Their Time  7 PROVIDE FEEDBACK It Benefits Everyone  PART II ENGAGE ALL OF YOUR SENSES 8 SEE EVERYBODY Those on the Margins Often Have Greater Perspective  9 LISTEN TO INSPIRE Deepen the Conversation by Responding Without Words  10 SILENCE Be Quiet Together  11 TOUCH It Transforms an Interaction  12 EAT TOGETHER Food Is Bait for Conversation and Creates Connection  PART III BECOME POPULAR 13 BE PRESENT Showing Up Is Just the Start  14 SHARE INFORMATION News Is a Virtual Valium  15 BE A MAGNET Become the Person People Want to Be With  16 KNOW HOW TO ENTER First Impressions Stick  17 TELL STORIES Connect by Hacking Your Colleagues’ Right Brains  18 DON’T JUST DO SOMETHING, SIT THERE! Luxuriate in Not Having an Immediate Solution  19 CHALLENGE NEGATIVE THINKING Stop Noise Pollution  20 HAVE A POINT OF VIEW Cultivate an Informed Perspective  21 YOU DON’T ALWAYS HAVE TO BE RIGHT Trust Me on This, I’m Not Wrong  PART IV GROW LOYALTY 22 ENSURE ROLE CLARITY Provide the Context and Permission  23 CONNECT JOBS TO THE LARGER MISSION There’s Always a Why  24 OFFER THE GIFT OF TIME We All Have Too Much to Do  25 KNOW WHEN YOU ARE DONE Clear Goals Enable You to Declare “Finished”  26 THERE’S PLENTY FOR EVERYONE! Assume an Abundance—Not Scarcity—Mentality  27 BANK SOCIAL COLLATERAL Give Now to Succeed in the Future  28 STROKE THEIR NARCISSISM All Egos Need a Little Love  29 CREATE RITUALS Celebrate Success and Grow from Mistakes  30 GENERATE JOY AND LAUGHTER Energize Your Workplace  PART V RESOLVE CONFLICT 31 STAND IN SOMEONE ELSE’S SHOES Experience Their Point of View  32 DECODE YOUR COLLEAGUES’ EMOTIONAL CLUES They’re the Key to Connection and Success  33 APOLOGIZE Don’t Justify or Explain Why  34 ACCEPT THAT YOU WON’T BE UNDERSTOOD Sometimes the System Isn’t Ready for Your Ideas  35 NEGOTIATE A PSYCHOLOGICAL CONTRACT Mutually Commit to Extreme Honesty  36 ADVOCATE FOR YOURSELF The Discomfort Will Be Worth It  37 NAME THE ELEPHANT It’s Taking Up Way Too Much Room  38 BE A SIMPLIFIER, NOT A COMPLICATOR Make Precision Execution Seem Easy  PART VI FIGHT FEAR 39 STEP OUTSIDE YOUR COMFORT ZONE Being a Little Terrified Is Good for You  40 INVITE OTHERS IN Take the First Step  41 BE A GRACIOUS HOST Tackling the Hard Stuff Is Easier When Everyone Is Comfortable  42 BE A PERSON FIRST! Help Strangers Feel Less Strange  43 FOCUS ON FACILITATION Boost the Quality of Conversations by Attending to Details  44 BUILD A BRIDGE Connect Through Nonwork Interests and Experiences  45 CREATE THE GROUP YOU WANT TO BE PART OF There’s Energy and Power in Numbers  46 BE PRACTICALLY OPTIMISTIC Instill Hope  PART VII HAVE A BIG IMPACT 47 EXPLORE THE UNKNOWN The Future Depends on It  48 HONOR HISTORY Let the Past Propel You Forward  49 EMBRACE AGING AT WORK 60 Is the New 30  50 LEVERAGE YOUR PLATFORM Make a Difference  51 CHALLENGE THE STATUS QUO Unleash Intergenerational Energy  52 DREAM AUDACIOUSLY Move Beyond Success to Significance  ACKNOWLEDGMENTS  REFERENCES  INDEX 

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Author Information

Melanie Katzman, PhD, is a business psychologist, advisor, and consultant to the world's top public and private companies, as well as governmental and nonprofit institutions. As the founder of Katzman Consulting, she is a sought-after expert in executive development, group dynamics, and leadership diversity, and has worked with businesses―including Accenture, Bain Consulting, Goldman Sachs, MTV, PwC, and Viacom―in 31 countries. A busy speaker, she is also a founding partner of the global nonprofit Leaders' Quest. Dr. Katzman has held faculty positions in psychiatry at Weill-Cornell Medical Center and the University of London and was a senior fellow at Wharton Business School's Center for Leadership and Change Management. She has been featured in the New York Times, Financial Times, South China Morning Post, Vanity Fair, O Magazine, and on ABC, CBS, and Lifetime.

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