Overview

Helping to build a healthy working environment, they supply the necessary tips to help you: Understand the roots of conflict that typically arise every day in libraries; Anticipate and prepare to manage problems when they appear; Use appropriate strategies to work successfully with all parties; Choose from a variety approaches to dissipate conflict; Library administrators, directors, managers, and supervisors in any library setting will find a valuable framework for understanding, interpreting, and defusing workplace conflicts using these library-specific examples.

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9780838908907

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Author Information

Jack G. Montgomery is coordinator of acquisitions at the Library of Western Kentucky University. He has served as speaker on educational programs at the American Association of Law Libraries since 1989. Both authors have conducted workshops on conflict management in libraries. Eleanor I. Cook is serials coordinator and professor at Belk Library at Appalachian State University in Boone, NC. She writes a regular column in Against the Grain and is on the editorial board of Serials Librarian. She received her MSLS from the University of North Carolina at Chapel Hill and MA in Leadership & Higher Education from Appalachian State University.

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